Frequently Asked Questions
Managing Your Orders
How can I modify my order?
The best way to make changes to an order after it is placed is to call us at 1-833-734-0938. We try to process orders quickly so that you can receive your order in as little time as possible. Our warehouse could begin routing, boxing, and shipping your order within 5-10 minutes of it being being placed. Contacting us via phone right away will ensure we can modify your order before it has been packaged and shipped. If you do not reach us, please email us at customerservice@arizonafireplaces.com or leave a voicemail so that we can return your call as soon as possible.
What information do I use to locate my order status?
Order Status can be found in the upper right hand corner of our site. You will need your order number, as well as the zip code and the last name used for billing. Your order number was provided at the time you completed your order, and is also listed on the confirmation email.
Please note that if you purchased through Amazon.com, Amazon's policies will keep your email address private. If you used Amazon Payments, you may not be able to access your order. If this occurs, simply email us at customerservice@bbqguys.com so we can send you a link to your order.
Please note that if you purchased through Amazon.com, Amazon's policies will keep your email address private. If you used Amazon Payments, you may not be able to access your order. If this occurs, simply email us at customerservice@bbqguys.com so we can send you a link to your order.
Selecting the Right Fireplace
What is the Difference Between a Direct Vent and a B-Vent Hearth Products?
B-vented products must be vented vertically and will use fresh air from inside the home to provide oxygen to the fire. A direct vent product has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system while B-vent appliances are not.
How to Measure Correctly
How to measure correctly.